Frequently Asked Questions
Everything you need to know about shopping with Juana Care
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing those figures to our specific garment dimensions, as sizing can vary between different collections.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal, and a prepaid shipping label will be provided for domestic returns.
Are Juana Care products ethically manufactured?
Yes, we are committed to sustainable fashion. We partner only with certified factories that ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Juana Care garments?
To maintain the quality of your items, we recommend following the specific care label instructions. Generally, washing in cold water and air-drying is the best way to preserve fabric integrity and color.